Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Manages team(s) to ensure the effective completion of the team's operational objectives. Benchmarks the performance of team against established targeted proficiency levels. Measures the team's employees by establishing performance standards and comparing actual performance against those standards. Manages the staffing, performance plans and salary administration for the t

#Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner. #Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable. # Knowledge of all Loss Mitigation

Assist the Bancorp Controller in resolving critical technical accounting and operational accounting issues on a timely basis. These responsibilities include Development of alternative potential solutions to issues. Participating in the final decision making process. Preparation of memoranda supporting the issue resolution. Communicating resolutions to both internal and ex

Provide leadership and oversight of the Bancorp Enterprise Resilience Office, consisting of the Business Continuity Management and Operational Resilience Programs, that are underpinned by best in class enterprise wide resilience practices and result in effective and regulatory compliant programs. This includes the governance and oversight of mission critical product and s

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems. Diagnose system hardware, software, and operator problems and. instruct end users in the use ofequipment,software, and/or reference materials. Serve as a liaison between the user and Information Technology ensuring issue resolut

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist Display effective time management skil

Achieving sales goals while serving the clients' best interests. Plan and conduct individual and group coaching sessions with retail bank employees. Develop and conduct client meetings to review existing accounts and close sales individually and jointly with licensed bankers. Handle daily client needs and problems and prioritize and delegate tasks to resolve. Post appoint

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience Gain knowledge, demonstrate and maintain a working knowledge of

Perform assignments and projects as determined by engineering and/or product leadership. Participate in team and organizational agile ceremonies. Utilize project management skills to manage and report on assignment and project status. Effectively communicate with others, demonstrating strong verbal and written communication skills. Perform all work in accordance with esta

Assists business controls leadership with the development of complex strategies and the implementation of controls, policies, and procedures to increase effectiveness and efficiency related to the respective business or functional area. Provides relevant expertise and analysis to stakeholders related to the identification, assessment, control, monitoring, testing and repo

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing f

Analyze non standard business and user needs and resolve complex problems by working in collaboration with all partners through the Bancorp. Builds credibility and adoption of team leadership methodologies through identification and communication of the value proposition, providing expertise for customer experience initiatives, problem prevention/resolution initiatives, a

Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems. Diagnose system hardware, software, and operator problems and. instruct end users in the use ofequipment,software, and/or reference materials. Serve as a liaison between the user and Information Technology ensuring issue resolut